How to recover a hacked Ubisoft account: step-by-step guide

Rohan

Rohan

Recover your hacked Ubisoft account fast! Follow this step-by-step guide to regain access, verify ownership, and secure your Ubisoft profile.

If your Ubisoft account has been hacked, don’t panic—you can still recover your hacked Ubisoft account using Ubisoft’s official account recovery process. Losing access to your account can be frustrating, especially if it contains valuable game progress, purchases, and personal data.

In this guide, we’ll walk you through how to recover a hacked Ubisoft account, verify ownership using linked accounts, and secure it to prevent future breaches. Follow these steps to regain control and get back to gaming! We got you, don't worry.

Step 1: Submit a Ubisoft Account Recovery Request

If you suspect that your Ubisoft account has been hacked, you must submit a recovery request through Ubisoft’s official support page. The request will require you to fill out various details about your account and linked IDs so have them to hand.

How to Recover Your Ubisoft Account:

  1. Enter the email address linked to your Ubisoft account.
  2. Provide your Ubisoft username and any other username variants.
  3. List any external linked accounts (Steam, Xbox, PlayStation).
  4. Submit any additional proof of ownership (such as purchase receipts or activation keys).

Make sure to provide as much information as possible, as this will allow you to verify the ownership of the said account and Ubisoft can return it to you at the earliest. 

Step 2: Verify Ownership Using External Linked Accounts

Ubisoft allows users to link their accounts with external gaming platforms. If your Ubisoft account is hacked, these external accounts can help verify ownership.

Which External Accounts Can Be Used?

  • Steam
  • Xbox
  • PlayStation

You will have to provide the current username for these external linked accounts. As such, it would be wise to link some or all of these accounts to your Ubisoft profile as it will make things easier to recover the Ubisoft account in the long run. 

Step 3: Use a PC Activation Key as Proof of Ownership

Another way to verify your Ubisoft account ownership is by submitting a PC Activation Key (CD Key) linked to your account.

How to Find Your PC Activation Key on Ubisoft Connect:

If you have registered a PC Activation Key (CD Key) to your lost account, then you can also provide the information in the said form. You can also upload images to prove ownership of the PC Activation Key. You can find your PC activation key as detailed in this guide here

  1. Open Ubisoft Connect PC and log into your account.
  2. Go to the Library tab and select the game in question.
  3. Click on the three-dot button and choose Properties.
  4. Under the General tab, find the Keys section and select "Display Keys".
  5. Click the "Copy" button to save the key.

Can’t find your Activation Key? The PC activation key is a way for Ubisoft to verify your account ownership. In case you are not able to find the PC Activation key using the steps mentioned above, you can also send Ubisoft a screenshot of the Keys section, which would highlight the absence of a key. You can contact the Ubisoft account here.